credit card double charge for state returns

Forum|Forum|4 years ago
February 28, 2022
2 replies
0 views

I was charged twice for e filing two state returns. Have tried to get one charge refunded but can't find the proper way to do it. The help page hasn't got a solution except that phone number which only gets me back to the help page and no-help from that page and around and around, etc. Any instructions that will work?

DoninGA

Level 15

Using the TurboTax desktop CD/Download editions there is an e-file charge for each state tax return e-filed (except New York which is free). There is No one free e-file.

The Free state program is the download, not an e-file.

Big John 1947Author

Level 2

This deluxe version was purchased from Staples on a cd. The state returns are New Mexico and California. I paid $43.16 on 2-13-2022 and $43.15 on 2-6-2022 for filing these state returns. Please refund one of these charges...thanks. BTW, isn't there engineering controls in place so that this situation can't occur?

CarissaM

Level 15

I am filing only one Utah tax return and the software is demanding a second charge. I double checked my cr card that first charge went through but Turbo Tax is still demanding a second.

It would be best for you to contact us by phone here, as we cannot access your account here in this public forum to assist. @stead48

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VolvoGirl

Level 15

For the Online version or the Desktop program? In the Desktop program it is $20 EACH to efile a state return including the first one. And that is in addition to buying the second state program. Or were these for different people in the same state?