Level 2

Question

Cannot Download Previous Years Tax Returns

Forum|Forum|6 years ago
December 17, 2019
13 replies
0 views

I tried to download my tax returns from previous years, and was directed to "register" my account first. I did this, but I still get redirected to "register" my account when I try to download an old return. Please advise

TurboTax

C

czukowski

Level 2

I have been having this issue as well this evening. Will try again in the morning and see if it's resolved.

MonicaM

Level 8

Are you still having difficulty downloading your returns? I tested this morning and was able to download. Please let us know if you continue to have trouble.

Thanks!

R

roxannclick

Level 2

Hi can I get some assistance with this please. I’ve followed all the steps and still can’t download previous returns. Thanks

C

crwinnr5

Level 2

cannot get signed on

L

lisardragonfly

Level 2

I am having this same issue! I'm so frustrated by the instructions that lead me in circles. All I want to do is download my 2016 returns. I'm in my account, but when I click download it tells me to register. The help article is no help at all. Any advice would be welcomed.

Critter

Level 15

Did you follow all the steps listed here :

How do I access a prior year return?

You’ll need to register first if you don’t already have access to your prior year returns under Your tax returns & documents as you sign in to TurboTax.

Before starting, make sure you’re using the same TurboTax account (with the same username) as previous years.

To access:

Choose TurboTax Free Edition when starting if you haven't already done so.
Follow the screens and provide some personal info.
When you’ve reached the Personal info summary screen, select Continue.
Then, select File in the left-hand menu (this is just a step in order to register, you won’t actually be filing).
Continue until you get to Review your order and select Start.
Select View payment options.
Then continue until you get to the registration screen.
Enter your info and select Register, then Continue.
Go to Tax Home in the left-hand menu.
Under Your tax returns & documents, go to Download/print return (PDF) (select Show if not visible).

Related Information:

Critter

Level 15

@Critter as I already mentioned, I have cleared my history/cookies and have used both Chrome and Safari so your advice is a moot point 🙂

Then contact support for assistance.

L

lisardragonfly

Level 2

Here are screenshots of what's happening:

1. I'm in my account and can see all the years I did my returns in TurboTax. I click on 2016. https://drive.google.com/file/d/1iyI5sP17ZaIKGkmVnGWP7nR1LsduIgxL/view?usp=sharing

2. I click on download a previous year, and select the reason I want to download- and click the download button: https://drive.google.com/file/d/1FpfUVMIvtymJECgmuCQY1bKxw5A1S0uR/view?usp=sharing

3. I get a message that I need to register and it takes me to a help page: https://drive.google.com/file/d/19Qt362FvqagOlNlY-TkAQgyFS0_PdVud/view?usp=sharing

The instructions are of no help because I'm already in my account.

4. Then I somehow found myself on a page that tells me I need to pay to access my returns: https://drive.google.com/file/d/18MfzIWq41sOLdpt4TDUWpVBCgHeyEwh3/view?usp=sharing

5. When I click on "follow these instructions" it takes me right back to the same help page on how to access my previous years returns.

So, any help would be super appreciated.

DoninGA

Level 15

@lisardragonfly

Contact TurboTax support for assistance with the problems you are having in accessing your 2016 online tax return.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

M

mudhut18

Level 2

i do no see where i can correct

DoninGA

Level 15

@mudhut18 wrote:

i do no see where i can correct

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

M

mudhut18

Level 2

there is no highlighted error

DoninGA

Level 15

@mudhut18 wrote:

there is no highlighted error

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

P

Patricia Negron

Level 2

I did not receive tax return from 2018 ? Why? I am not using turbo tax for this year 2019 so do not sign me up foar it.

P

Patricia Negron

Level 2

I am not using turbo tax for 2019 so please remove my name as I DID NOT sign up to use it.

P

Patricia Negron

Level 2

Please remove my name from your files for the year 2019.

J

Janice 8

Level 2

I need help aswell getting a copy of my 2018 return

DoninGA

Level 15

@Janice 8 wrote:

I need help aswell getting a copy of my 2018 return

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf