@lisardragonfly
Contact TurboTax support for assistance with the problems you are having in accessing your 2016 online tax return.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
