Can I get my TurboTax prepaid card number before I receive it in the mail?

[Private3]

Can someone for Turbo hell me please, I been on the phone waiting for someone to answer for 5 hours, my turbo card was working perfectly and now it declined transactions it wont let me withdraw money and I cant even access my online account it tells me I have wrong password I need to access my money and I need to speak to someone to fix my card

[CarissaM]

FOr any issues with your Turbo Prepaid Visa, please click here to contact customer service for the Turbo Prepaid Visa. They are using a different customer service than the Turbo Tax.

[Private3]

That is the number I'm calling and no one answers, I have been waiting since 5am and nothing.. I need help ASAP

[DonnaLO]

TurboTax does not have access to your account for the Turbo Prepaid Visa Card issued by Green Dot.

All questions concerning the TurboTax Prepaid Visa card from Green Dot, or your account with them,  should be directed to their customer service.  Find more information at https://turbodebitcard.intuit.com/contact-us

[Anonymous]

Ive try that bit the only thing is that its coming up that i have 3 different accounts so i have to put in a crad number so they know which account im calling in behalf of and i dont have it. 

[Anonymous]

Ive already called and did that but im still having trouble due to me having different acct under my name so im unable to get an agent dur to not know which card im calling for 

[TiffanyL]

Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2. It will repeat a few times then you will get more options. That should assist you with getting to a live representative.

[NavyMom]

You dont seem to understand... if you dont have the card number, you cant talk to anyone. Even when it finally goes through... NOBODY ANSWERS THE PHONE!!!

What part of that do you people not understand! 

[NavyMom]

And.... another 3 hour wait so that nobody answers AGAIN?!

[NavyMom]

We have tried every option you have asked us to do.. and NOBODY answers! When are you going to tell your higher ups to get ahold of someone in that department so they can get their heads out of their butts?!

[Lsutter1]

So if i press lost or never received a card a real person will answer or will it automatically generate another card. Then I would be stuck with another card that would need to be cancelled. RIGHT!!

[CassLO]

@Lsutter1 Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2(to try to reach a live person), it will repeat a few times then you will get more options. Or you can see the prompts below:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

You may also submit a request for assistance: Submit a request – TPG - Taxpayer

[Meme504]

This what I'm talking about been waiting  since 8 am n it is now 1230.. really like wtf yall some **bleep**ing goofies .. how no one answers .. ain't that many people calling yall like that **bleep** outta here pissed off to the max at this point. Fell asleep for an hr and still on **bleep**ing hold

[Lsutter1]

Bull#%@!! NOONE ANSWERS WHEN ARE YOU PEOPLE GOING TO RECTIFY THIS!!!!!!!

[Chantell_30]

When is my card come in the mail box