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tamarabrown0809
Level 2

Phone number for a LIVE PERSON for Turbo tax prepaid card????

I need a phone number to reach a live person for turbo prepaid card. 

I have to access my account to change my email address and phone number so I can verify a code to be able to use the turbo app or turbo online. I want to see detailed information for my prepaid card.

Yes I have called the number on the back of my card all week, only automated system has been available. You have to speak to an actual person to make changes like this to ur account.

No Green Dot cannot assist me. I called and was told No.

No turbo tax representatives cannot assist customers with thier turbo tax prepaid card account, Ive talked to 4 already. I keep asking for help and nothing.

  • I will suggest this if Turbo Tax is going to provide customers with services like this prepaid card they should stand by their Products they offer, be more informative about thier products and provide better customer service regarding products...not tell a customer to call the green dot bank to figure it out. Ill never use turbo tax again.
68 Replies
EbonyL122824
Intuit Alumni

Phone number for a LIVE PERSON for Turbo tax prepaid card????

Try this. I have called the system to create these steps for you.

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birthday. 
  7. At this point the system should give you an option to get a new card sent or allow you to speak to an agent. 

    Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.
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INFAMOUSON3
Level 2

Phone number for a LIVE PERSON for Turbo tax prepaid card????

This route you have laid out shouldn't even be necessary.  I shouldn't have to report my card lost or stolen just to speak to a human being about any issues.  This is borderline criminal unfair banking practices.  I understand they are busy, but that's no excuse for avoiding customers.  They don't that at McDonald's during lunch rush.  Also if you follow your map of the infinite automated loop that is turbotax card customer service it will lock your card.

LoveLife102
New Member

Phone number for a LIVE PERSON for Turbo tax prepaid card????

I don't have my phone it was stolen want to know if my stimulus refund is on same card you issuedending in 4222

INFAMOUSON3
Level 2

Phone number for a LIVE PERSON for Turbo tax prepaid card????

  • If you lose your card or believe it to be stolen, you must immediately call[phone number removed] to report it lost or stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file.  After the stupid listen to this stuff* ring you will finally talk to Agnet that will more than help. I had do this last week....card came In three day.  Obviously u dont want pins and email codes sent to stolen items so the can get on to you account!  I hope all ends WELL! BEEN A ROUGH FEW MONTHS FOR PPL.  ANY MORE Q'S FEEL FREE TO MESSAGE OR ASkTHEM,, **IM NOT EXPERT, BUT DELT WITH TURBOTAX ENOUGH TO BE AN EXPERT!
INFAMOUSON3
Level 2

Phone number for a LIVE PERSON for Turbo tax prepaid card????

When is asked your for your coward number dont enter anything  "obvioisly"  or will the ams for soc amd dont energy they either....it will take you to somebody. we have Iron 5059 BFORE OT HAPPEN BIT OT WII 😉

INFAMOUSON3
Level 2

Phone number for a LIVE PERSON for Turbo tax prepaid card????

It's all designed to be an infinite bot loop response that way they don't have to deal with you, and can continue to do whatever the f*** it is the do. I know most of what they do is computerized I don't know if their sitting asleep or what.  while that's not for me to judge could be our job I'm not sure but for them to not have an option for you to speak to a live person I think is Ludacris you have to actually say your card has been lost or stolen get a canceled have your accounts Frozen and wait days just to get an answer which is completely unfair business practices for which the reason I have started a litigation is TurboTax unfair banking practices and sliding my new details under their debit card agreements hey you may be seeing me in one of those Facebook settlement claims please join!

Critter
Level 15

Phone number for a LIVE PERSON for Turbo tax prepaid card????

 
Critter
Level 15

Phone number for a LIVE PERSON for Turbo tax prepaid card????

COMPLAINING  about a GREENDOT issue on a Turbotax forum is not productive ... they are 2 totally separate entities  and as such TT cannot intervene on your behalf.   Putting TT name on the card is purely for advertising/cross branding purposes the same way Walmart has their name on Greendot cards. 

 

When you choose to have the TT fees withheld from the federal refund you are contracting this service with Greendot thru their banking subsidiary Santa Barbara bank.  They are the only ones who can assist you with any Debit card issues ... sorry.  

 

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

https://www.turboprepaidcard.intuit.com/legal-info#cardholder-agreement

INFAMOUSON3
Level 2

Phone number for a LIVE PERSON for Turbo tax prepaid card????

VENTING TO THE SCAPEGOAT STILL FEEELS GOOOD LINDA...GO PET YOIR MINI YORKIE*POOF---DISMISSEE-*

BlondieSue0302
New Member

Phone number for a LIVE PERSON for Turbo tax prepaid card????

My stimulus money was deposited on my 2018 return TurboTax card which I no longer have. I would like to have it transferred to my 2019 TurboTax card. Seems easy enough. Except so far, besides myself, 6 other people have tried to help me accomplish this but failed. This has bern over the last 3 weeks. Getting to a live agent is freaking impossible. I need that money as I am unemployed due to this pandemic. Yet I am unable to get my money. I have called turbo tax. They sent me sn email with instructions supposedly to speak with someone. But the instructions don't work.  have used TurboTax for years but this experience has me questioning that choice for next year. I am beyond frustrated. 

BlondieSue0302
New Member

Phone number for a LIVE PERSON for Turbo tax prepaid card????

I hear you. My stimulus was deposited on my 2018 debit card 3 weeks ago. I have been trying to transfer the money to my current debit as I no longer have the 2018 card. I cannot believe how difficult this has been and now, 3 weeks later, I still cannot get to my money. Seems like this is such a simple thing for an agent to do however I cannot speak with an agent. I really thought TurboTax had their act together. Boy was I wrong

BlondieSue0302
New Member

Phone number for a LIVE PERSON for Turbo tax prepaid card????

Btw, I tried the steps outlined by EbonyL. Turbo Tax dusconects my call since I don't have the card number

Critter
Level 15

Phone number for a LIVE PERSON for Turbo tax prepaid card????

 
Critter
Level 15

Phone number for a LIVE PERSON for Turbo tax prepaid card????

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

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