COMPLAINING about a GREENDOT issue on a Turbotax forum is not productive ... they are 2 totally separate entities and as such TT cannot intervene on your behalf. Putting TT name on the card is purely for advertising/cross branding purposes the same way Walmart has their name on Greendot cards.
When you choose to have the TT fees withheld from the federal refund you are contracting this service with Greendot thru their banking subsidiary Santa Barbara bank. They are the only ones who can assist you with any Debit card issues ... sorry.
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
https://www.turboprepaidcard.intuit.com/legal-info#cardholder-agreement
