Payment

[Pjshannahan]

I cannot even comprehend the fact that because my taxes are still taking time (like millions of other Americans)that you guys are going to come after me for payment when it's supposed to be taken out of my taxes. you guys can wait for that s*** too.. to be honest I may never use you guys again this is f****** b*******

[VolvoGirl]

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

From top of this FAQ

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

[Pjshannahan · Accepted solution]

If your company understands these are unprecedented times you would not have sent such an email. the IRS is having problems processing taxes on time, you guys are reaching out to your customers some of the which have had the worst year of their lives, for a payment of a product in which you guys leave an option to collect your payment when the taxes are received, now all the sudden it is your customers fault the IRS in the feds are taking this long? To be honest it's more upsetting than anything and I would probably use a different platform next year.

[wglowery]

The flex I bought from Sam's club would NOT load so I downloaded frum Turbotax.com an used the license code from the flex disk NOW you want to charge me again for the download and take it from my refund.  Horrable business practice.

[xmasbaby0]

@wglowery 

Instead of using the CD/download did you use online software?   You cannot pay for online with that code.

You will probably have to seek help from customer support---but here is some information on how to switch to the download if you used online by mistake.

 If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[VolvoGirl]

How much is it trying to charge you?  The only extra  thing you need to pay for in the Desktop program is to efile a state return for $20.   Or you can print and mail state for free.  

Then if you want the state efile fee deducted from your refund there is an Extra $40 Refund Processing Service charge (45 in California).  Or pay with a credit card to avoid the extra charge.

Or is it charging you to download the state PROGRAM?  

[VolvoGirl]

I see people all the time that have bought the CD/Download Desktop Software but then somehow ended up using the Online version and didn't know it.  If that happened to you,  you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info. Post back if you need to know how to move it to your Desktop program.

When you filled out your return did you go online and log in?  And see a black column on the left side with the menu items, Federal, State, File etc.

That is Online.

The Windows Desktop program is blue across the top and the menu items like Federal, State, Review, File go across the top.

Sorry you can't apply the License Code from the Desktop CD/Download program purchase to the Online version.  They are separate prices and work different.

You need to install the program on your computer and move your online return to the Desktop program.  To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).