On the very last step of my turbo tax, it says “Because of the selections you've made, our banking partner(s) needs your residency info.” But my info is correct???

[savnichunt]

All of my info is correct. I’ve been using turbo tax since 2015, all my info the same, and I have never had this issue. What is the deal? It won’t give me any other information on why this is happening. I am a US citizen. My information I’ve input is correct. I’m not sure what to do but it will not allow me to move forward.

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Also, make sure you have ran all updates. You can also try a different browser.

[lazaroj89]

i'm experiencing the same issue.

I tried closing browser and even using a different browser, and it still is giving me a red alert and not letting me continue after selecting "u.s citizen"

[CatinaT1]

Are you still experiencing this problem?

Make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service