Is Turbo Tax taking my money?

[loganrb1229]

For the second years in a row we have been hijacked of our returns, we overlooked last years because we figured it was 2020 craziness related. Not this year, I'm infuriated.

Turbo Tax said our refund was going to be $6,962 and after the IRS accepted it and took out their changes it was suppose to be $3,848, according to the IRS themselves.

We got a deposit from "TPG Products", which apparently is this 3rd party company taking the "Turbo Tax fees" out of our return. However, they only deposited $1,622.59. Where is the remaining $2,225.41?

And yes, the stimulus checks were taken out on the IRS side already. So where is my money?

[DoninGA · Accepted solution]

TurboTax does not receive any kind of tax refund, federal or state.

Santa Barbara Tax Products Group is a wholly owned subsidiary of Green Dot Corporation.  The Green Dot Corporation is an American financial technology and bank holding company headquartered in Austin.

New York stock exchange symbol GDOT

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[Cynthiad66]

As @DoninGA  stated above TurboTax does not receive refunds. TurboTax is not informed about the status of your returns once the returns have been accepted by the IRS.  You really should find out about 2020, as well.  TurboTax does not process refunds!!

However, you should verify whether the IRS made adjustments to your expected refund amount.  Santa Barbara bank only issues what the IRS has directed them to issue.  So you should check Where Is My Refund first to determine the exact amount of expected refund.  Next you subtract how much you paid TurboTax and the difference should have been issued to you.

You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228.

[loganrb1229]

Cynthia,

As stated in my original post, the IRS verified our refund to be $3848. That is why I was wondering who has my extra $2,225.41 that is missing. Donin provided the correct contacts for me, hopefully. TPG Products is who I needed.

[SForrestLO]

In this public forum, we cannot diagnose why your refund has been reduced. For additional information, please see this Help Article  or this TurboTax blog