As @DoninGA stated above TurboTax does not receive refunds. TurboTax is not informed about the status of your returns once the returns have been accepted by the IRS. You really should find out about 2020, as well. TurboTax does not process refunds!!
However, you should verify whether the IRS made adjustments to your expected refund amount. Santa Barbara bank only issues what the IRS has directed them to issue. So you should check Where Is My Refund first to determine the exact amount of expected refund. Next you subtract how much you paid TurboTax and the difference should have been issued to you.
You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228.
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