IRS Notice CP80

[TomVG]

I received a notice IRS had not received my 2018 taxes, I did receive emails from tubo tax  showing when they were sent (March 😎 and then  one later the same day stating they were accepted.

[DoninGA]

IRS website for a CP80 notice - https://www.irs.gov/individuals/understanding-your-cp80-notice

Frequently asked questions

What if I have already filed this return?

Please send a newly-signed copy to the address shown on the top of your notice.

[Critter]

When you mail in a SIGNED copy of the return attach a copy of the email showing it was accepted to make sure they don't hit you with a failure to file penalty. 

[lduffy1]

The attached was received today. My response also attached.

PLEASE EXPLAIN WHY MY 2018 RETURN WAS NOT PROPERLY FILED.  

ALSO PLEASE EXPLAIN WHY IT IS IMPOSSIBLE TO CONTACT YOU VIAS EMAIL OR PHONE.  

YOU ARE ABOUT TO LOOSE ME AS A CUSTOMER ALONG WITH EVERYONE I KNOW!

[removed]
[phone number removed]

[Critter]

@lduffy1 

Your attachment and phone number were removed for your safety as you just posted them to a public forum ... 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[DoninGA]

@lduffy1 

There is no attachment on your message and you entered your name and address on a public forum.  Requested that this personal information be removed by the Moderators of this forum.

Paying the TurboTax account fees does not e-file a tax return.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2018

What is the status of the e-filed federal tax return?  If the status is anything other than Accepted then the tax return was never e-filed.  If you did not print and mail the federal tax return then the return was never filed.

Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

TurboTax support is open from 5am to 9pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[tunnelworm2001]

I received one of these CP80 notices from the IRS a couple days ago.  After spending some time on the phone I was advised that while the IRS credited last years tax payment that was submitted along with my filing via Turbotax they received my filing?  So, despite Turbotax's email saying "Your federal tax return was accepted by the IRS" and despite paying Turbotax to file my taxes, my taxes were never filed.   

I thought I could simply call Turbotax and have my taxes resubmitted  and we'd be done with it but navigating through support here is a nightmare.  So here I am type a message in the hopes someone responds and addresses this.    I could have filed my taxes myself with less hassle.     

I've used TT many times.  If I don't get support ASAP and some kind of compensation for what I paid for and didn't receive I'll be going elsewhere.

[Critter]

Ok... if the return had the payment information for the IRS to debit your account AND the account was debited then the IRS did get the return because that is the ONLY way the IRS could get that information.  If the return was not accepted then the payment would not could not have happened.   Bottom line is the IRS lost your return and all you need to do is mail them a signed copy of the return as requested in the notice... it CANNOT be resent by TT since the IRS would not accept any prior year return and besides you must ink sign it.  It happens more than you would expect.  Send a copy of the email acceptance with the return.  And there will be no compensation ... the program did what you paid for ... it completed a return you can mail in and it did efile it even if the IRS lost it.  

[DoninGA]

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@tunnelworm2001 wrote:

I received one of these CP80 notices from the IRS a couple days ago.  After spending some time on the phone I was advised that while the IRS credited last years tax payment that was submitted along with my filing via Turbotax they received my filing?  So, despite Turbotax's email saying "Your federal tax return was accepted by the IRS" and despite paying Turbotax to file my taxes, my taxes were never filed.   

I thought I could simply call Turbotax and have my taxes resubmitted  and we'd be done with it but navigating through support here is a nightmare.  So here I am type a message in the hopes someone responds and addresses this.    I could have filed my taxes myself with less hassle.     

I've used TT many times.  If I don't get support ASAP and some kind of compensation for what I paid for and didn't receive I'll be going elsewhere.

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TurboTax cannot send your tax return to the IRS.  Sounds like the IRS received your tax return since the payment to the IRS was made but there systems do not show receiving the actual tax return.  So now they want you to provide a paper copy.  See this quite often.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

[vivekjm3625]

Do I need to include all pages of my tax return when I am responding to the CP80 notice ? (It is 589 pages including my worksheets etc. What are the schedules to be included ? do I need to include the 1099 forms ? 

[DoninGA]

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@vivekjm3625 wrote:

Do I need to include all pages of my tax return when I am responding to the CP80 notice ? (It is 589 pages including my worksheets etc. What are the schedules to be included ? do I need to include the 1099 forms ? 

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You only send to the IRS the exact same federal tax return as was sent originally.  This would be a signed and dated Form 1040 plus any other forms and schedules included with the tax return.  These would be those which have an Attachment Sequence Number located in the upper right corner of the form and/or schedule.  DO NOT send any worksheets or forms which are indicated as for your information only.