I received one of these CP80 notices from the IRS a couple days ago. After spending some time on the phone I was advised that while the IRS credited last years tax payment that was submitted along with my filing via Turbotax they received my filing? So, despite Turbotax's email saying "Your federal tax return was accepted by the IRS" and despite paying Turbotax to file my taxes, my taxes were never filed.
I thought I could simply call Turbotax and have my taxes resubmitted and we'd be done with it but navigating through support here is a nightmare. So here I am type a message in the hopes someone responds and addresses this. I could have filed my taxes myself with less hassle.
I've used TT many times. If I don't get support ASAP and some kind of compensation for what I paid for and didn't receive I'll be going elsewhere.
