@tunnelworm2001 wrote:
I received one of these CP80 notices from the IRS a couple days ago. After spending some time on the phone I was advised that while the IRS credited last years tax payment that was submitted along with my filing via Turbotax they received my filing? So, despite Turbotax's email saying "Your federal tax return was accepted by the IRS" and despite paying Turbotax to file my taxes, my taxes were never filed.
I thought I could simply call Turbotax and have my taxes resubmitted and we'd be done with it but navigating through support here is a nightmare. So here I am type a message in the hopes someone responds and addresses this. I could have filed my taxes myself with less hassle.
I've used TT many times. If I don't get support ASAP and some kind of compensation for what I paid for and didn't receive I'll be going elsewhere.
TurboTax cannot send your tax return to the IRS. Sounds like the IRS received your tax return since the payment to the IRS was made but there systems do not show receiving the actual tax return. So now they want you to provide a paper copy. See this quite often.
To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
A 2018 tax return can only be printed and mailed, it cannot be e-filed.
Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
