Ok... if the return had the payment information for the IRS to debit your account AND the account was debited then the IRS did get the return because that is the ONLY way the IRS could get that information. If the return was not accepted then the payment would not could not have happened. Bottom line is the IRS lost your return and all you need to do is mail them a signed copy of the return as requested in the notice... it CANNOT be resent by TT since the IRS would not accept any prior year return and besides you must ink sign it. It happens more than you would expect. Send a copy of the email acceptance with the return. And there will be no compensation ... the program did what you paid for ... it completed a return you can mail in and it did efile it even if the IRS lost it.
