If I purchased software can I still use TurboTax online without paying twice?

[DoninGA]

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@Joelawabdeh wrote:

Turbo Tax will not install on my PC. Does that mean I have to pay twice for it? It seems like a bad business 

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What message do you receive when attempting to install?  Are you installing from a CD or Download?  Where did you purchase the software?

What Operating System are you using, Windows or Mac?

See this TurboTax support FAQ for the minimum requirements for Windows - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst...

See this TurboTax support FAQ for the minimum requirement for a Mac - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst...

[VolvoGirl]

@Joelawabdeh   If you can't install Turbo Tax you can try asking for a refund and then use the Online version.  Or find another computer to install it on.  

Call in for a refund. Use the words Billing Issue and not refund.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Start an Online return here,
https://turbotax.intuit.com/personal-taxes/online

If you used the Desktop program last year here’s How to transfer into the Online version. You need to have the prior year .tax2021 file on your computer. Expand the link if you used the CD/download last year........
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y...

Or here’s How to switch and transfer from the Desktop program into the Online version........
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-switch-from-turbotax-cd-download-to-turbo...

If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2022 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.

[adamjlamb]

Bingo - TurboTax keeps getting much more expensive year over year...they are on the knifes edge of me cutting them off for all future tax prep!

[DaleE]

And --- TT has not changed their ways. Have you noticed the Bully Pulpit. Still TT makes it extremely inflexible. Still TT makes you hunt down a phone number to even call and lots of times call for another purpose; then work your way around until someone finally gives you the right person or phone number.

Still TT does not send out the latest or final version; requesting to update and demanding register on line when there is absolutely NO F****G internet service. It takes hours just to get installed and you go with an incomplete TT tax because they did not send the final version. It gets worse. TT will not send STATE CD. Play hell trying to go into a town library to attempt to get state version.

Something has to change and its gonna be INTUIT!

[JohnHagen]

I have to agree with the double dip aspect. Why does it cost more to file online when the cd has more features? Seems like a bad business plan. Some of us don't need the complicated forms. Just simple easy to process taxes. Intuit is becoming like the IRS... way to complicated. Flat tax!