If Had a wire transfer to my intuit turbo tax card. It was cleared and confirmed. turbo/green dot bank doesn't know where the money is and say they never received it?

[brittanymateo93]

Where is my money?

[xmasbaby0]

TurboTax no longer even issues those cards.   You need to call the 800 number on the back of your card to sort out the issue with the bank.  No one in this user forum can help with a transaction on your card that you must have now had for several years.

[brittanymateo93]

I've used it for my direct deposit for work up utill last October and never had a issue. And there isn't even a 800 number on the back of my card. And if they no longer issue this card why is this site even a thing? It's a INTUIT  turbo tax card??? 

[xmasbaby0]

TurboTax stopped issuing those cards several years ago and now uses Credit Karma cards.    I found this information in my notes from a few years ago.

For help with your pre-paid Visa card: 

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[brittanymateo93]

No number I call no matter who I talk to no one is helpfully and I continue tobe hung up on. My money was cleared and received by green dot bank using my routing and account number for my intuit turbo tax card. I even had a 3 way call with my representative who wired the money with a customer service rep from intuit and they still tell me nothing and just hang up the phone. Where does over 2,000$ go? I'm depending on this money so I can pay my bills and don't end up homeless with a young child. I'm a single mother who just buried her husband Thursday 

[taxlady28]

I wonder if you were victim of some type of scam.   TurboTax would not ask for that information and not have any way of transferring the funds to a card.  And definitely how a card or bank that TurboTax does not use..  Nor would they do a 3 way call for something like that.   Did someone call you or did you call them.  None of this sounds legitimate.

[brittanymateo93]

Maybe your not understanding, I had penchecks wire money to my intuit turbo tax card from a account I had with them.  Customer service from turbo tax is just giving me a run around n then hangs up on me. I have confirmation from penchecks that the wire transfer was excepted and received by the account and routing number from my turbo tax card account. But the money is not there, there is no pending amount or anything and Customer service says the samething they don't know where the money is. But it was sent and received by the account I have with them threw my turbo tax card that doesn't expire till 2028. I called them. I called the customer service number and I three wayd a call with my penchecks account holder to turbo customer service rep. He talked to them n still nothing he doesn't even understand why  this is happening. N he can't do anything about my missing money because it was RECEIVED AND EXCEPTED BY TURBO TAX INTUIT CARD [GREEN DOT BANK]

[xmasbaby0]

TurboTax is the software that you used to prepare an income tax return; it has been several years since TurboTax issued those TurboTax debit cards for users to have their tax refunds deposited to---TurboTax is not even issuing new ones now.   But your account is active and you are using the card, which is fine, for whatever you are using it for.  

But now you are just using that card like any other debit card that was issued by a bank.  The software company that you used to prepare a tax return cannot help you with banking issues.   You have to sort this out with the bank that wired a deposit to you and the bank -- Green Dot--  that holds your account.  You cannot expect the tax software company to sort this out.   

I found this additional information in my notes---but this is from a few years ago:

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[brittanymateo93]

Yes I am aware, but when you try to contact green dot bank, you get the same idiots on the other end of the phone as when u call intuit turbo reps it's literally the same ppl, and they say the same exact thing. I've called every number you can find and it's the same ppl answering the phone. With the same names. So how exactly is that helpful in any way shape or form? It's not! I've now at this point have contacted the Federal Bureau of Investigation and they will be reviewing my case. Because I've had it with the crap. Not sure they know how todo there jobs or maybe they don't understand my English but whatever the case maybe they are absolutely no help, I personally think I was just robbed. But time will only tell now that I have a fbi case open for my missing money. One way or another I will find out where over 2000$ of my hard earned money working in health care has gone.