Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
ehollislm10
New Member

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

 
8 Replies
xmasbaby0
Level 15

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

Was your return accepted?

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

 

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20a of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
ehollislm10
New Member

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

They all say their status is printed.

xmasbaby0
Level 15

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

Uh oh...

“Ready to mail”  or "printed"  means that your tax return has not been filed.  Either you could not e-file for some reason , or you chose to file by mail.  OR if you really did already mail your return, the software does not have any way to know that you put your return in an envelope and took it to a mailbox, so it will always say “ready to mail” in your online account.

TurboTax does not mail your return for you.  You have to print it, sign it, and mail it yourself.  When you mail a tax return, you need to sign it where it says "Sign Here" and write in the date you signed it by the word "Date".  Attach copies of your W-2 and any other documents that show taxes withheld to the left side of the papers where it says "Attach Forms..."

When you print your return, it will print with filing instructions that tell you where to mail it.  Pay careful attention to the address you mail your return to —federal and state returns do not get mailed to the same place.

It is not required, but is a good idea, to use a mailing service that will track your return or provide you with a receipt showing that the IRS got it--such as Fedex, UPS, or certified mail.  It will take about 4 weeks and then you can track the status of your return at the IRS website.

You can print your return by following the instructions below

 

Sign in to your account using exactly the same account and user ID that you used to prepare your return.
On the bottom of the screen find Your tax returns & documents and click on Show.  Click on the Year and Click on Download/print return (PDF)

 

To send your tax return by mail and get a receipt to see that the IRS and/or your state received it:

https://www.usps.com/taxes/welcome.htm

To track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Asilva
Level 2

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

I filed and was accepted on march 6, 2019. I still havent received my refund, verified my identity 2 different times.

Asilva
Level 2

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

Did you ever receive yours?

71732016
New Member

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

Yes it was accepted. The last status I got said processing.  Now I check it and it say no information.  

71732016
New Member

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

What is the Direct number to the IRS so I can contact them personally and not an automated recording? 

MichelleLO
Employee TurboTax Specialist

I still haven't recieved my 2018 tax refund and I'm not sure what to do. This is my first time using turbotax.

@71732016 Please see the TurboTax FAQ How do I contact the Internal Revenue Service (IRS)? for information on how to contact them.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v