I recieved my state refund but not federal still says processing..... is there something wrong? If federal is wrong I wouldn’t have gotten state true?

[xmasbaby0]

@stolbez You need to check with the IRS to see what happened with your 2020 federal return.   As for the 3rd stimulus payment you get that by using the recovery rebate credit in Federal Review when you file a 2021 return.  It will not be sent to you based on your 2020 return.

TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your return.

The IRS refund site is not showing information now for 2020 refunds.  It is only showing 2021 refund information, so if you try to track a 2020 refund it will tell you there is no information.

There have been a lot of delays for 2020  federal refunds.  Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.

Or......

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[stolbez]

Would my local office or the appointment still work even though its the Federal return, not the State that I'm waiting on? I've literally called the contact number they gave me (the 1040 one) five days a week since mid-June of last year, never getting through.

[DoninGA]

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@stolbez wrote:

Would my local office or the appointment still work even though its the Federal return, not the State that I'm waiting on? I've literally called the contact number they gave me (the 1040 one) five days a week since mid-June of last year, never getting through.

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The local office is for the IRS who has information on federal tax returns, not state tax returns

[stolbez]

I e-filed through TurboTax and both State and Federal say 'Accepted' and have for months. State got put onto my TurboTax Card 5 months after I filed, Federal never came. I just called the number you gave, followed the options you told me to, and moments after I finished with the final option, an automated message came on saying that call volume is too high and to try again tomorrow. The same message I've heard five days a week for ten months. I know that it's not TurboTax's fsult, but this is beyond ridiculous. Every way that I'm told to contact them fails. My last option is to write a letter and wait six plus weeks for a response. I'd understand having a small wait, but there is absolutely no reason why someone should have to spend 10 months trying to get a hold of the IRS. I mean, if I owed them money, it's not like they'd consider a 10 month wait for a payment from me as being acceptable. I am seriously at the end of my rope with this. If May comes around and I have yet to be able to contact them or they don't contact me (I'll write and send the letter), I will be discussing what actions I can take with a lawyer.

[xmasbaby0]

@stolbez We sympathize with your frustration---but TurboTax cannot do anything to shake your refund loose from the IRS.   The IRS will not provide any information to TT.   You were given a link to contact a tax advocate---try that.   We also have heard from other users that calling at 7 am in the morning sometimes works.

[stolbez]

I understand and it's fine. My Dad gave me his lawyer's number and I left a message. I'll keep trying to contact the IRS, but I'm going to ask him to file a suit. At least I'd finally be in contact with the IRS. I hate the idea of filing a suit, but everything that was supposed to 'help us during the epidemic' was denied for me. Two stimulus payments that the government specifically issued to help Americans get by (which I was eligible for the full amount for all three), never got them. Instead, as you stated, I had to apply for them on my taxes, which I did and still never got them. The non-payments have literaaly forced me to struggle and borrow money that I wasnt able to afford to borrow in order to get by. Anyways, thanks for your attempts to help. Wish we could have found a better solution.

[Newtotaxes1]

I filed my taxes February 6, 2022. 

I recieved my state refund within the month. However, I still haven't seen my federal. I did the url link to track it and it says it has only been recieved.

[DoninGA]

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@Newtotaxes1 wrote:

I filed my taxes February 6, 2022. 

I recieved my state refund within the month. However, I still haven't seen my federal. I did the url link to track it and it says it has only been recieved.

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After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

IRS - When to Call Us

Call us about your refund status only if Where's My Refund directs you to contact us.

IRS phone numbers and tax help options