I received a notice from the state of Illinois that they never received a return filed in 2021. Completed form is in documents, but TurboTax didn't file. What do I do?

[VolvoGirl]

Did they not get your return or not get your tax due payment?  How would they know you need to file if you didn't file?  

You can print it out and mail it now.  How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2023 for the side menu to open up. Just continue a little ways into 2023. I had to go though about 12 screens.

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own copies and backup.

[draco119]

According to the letter I received, they received notice from the IRS and did their own assessment of what I should owe. The amount they calculated is nowhere near the correct amount so at this point I need to figure out if TurboTax is at fault for not filing (since I paid the fee for them to file for me).  

In the meantime, I am trying to set up a tax account online with the state of Illinois to submit the documents to them. 

[VolvoGirl]

There is not a fee to efile.  Did you use the Online version or the Desktop installed program?  In the Online version the fees are to prepare the returns whether you efile or print and mail.   Turbo Tax doesn't file it for you.  You have to go to the end and hit the big submit button.  Was your state return accepted?  

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say for state?

[Mike9241]

@VolvoGirl there is a fee to e-file state. File early and it's $20 for 2022; file later and it's $25.

[draco119]

Yes, there is a fee associated with the state file. I see the breakdown of charges from that year.

The return is prepared, and within the PDF document on the website. However, there is nothing under the state showing tax return was communicated. I know I hit the submit button but it was never sent, evidently.

Under the state, it says "Where can I find the status of my return?"

[SteamTrain]

e-File fees for state:

1) If "Desktop" software was used...e-file fee for state is $20, or $25  (or free for NY state)

2) If "Online" software, the fee is to prepare the state tax return, usually $40-$45-$50...no extra e-file fee.

If you are getting the 2021 PDF file from an "Online" account, that means you prepared yoru 2021 taxes using the "Online" software, and just because you are charged for using the IL software, doesn't mean you actually e-filed it.

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Now....possible historical hang-ups.  One year (maybe it was for 2021 taxes filed in 2022), I seem to recall there was an early hang-up with e-filing IL tax forms, and the users had to come back later and re-e-file their IL forms due to some TTX computer connection problem with IL, or maybe a computer hangup at IL itself (don't recall exactly who caused the problem, but thought it was the IL computers....I could be wrong).

Anyhow, if they don't have your 2021 IL forms, then you need to submit them to IL now using whatever process IL Tax DOR requires.