I filed my taxes already and it said I qualified for the refund advance so I did it. The IRS accepted my return on 1/24 and I have not received any advance or info!

[Cass0317]

If it's been more than 48 hours since the IRS acceptance and you didn’t receive an email, please reach out to Credit Karma here: 833-588-0232 and select option 3 for help 

If approved, your Refund Advance will be deposited into your Credit Karma Money TM Spend (checking) account, typically within 1 hour after the IRS acceptance of your e-filed federal return. Then it would be available to spend within 48-72 hours.

For additional information, please see the TurboTax FAQ's below:

• Offer details and disclosures for the Refund Advance program
• What's Refund Advance?

[Weallnuts]

Please give updates on what you find out as the same thing has happened to me.  My return was accepted on the 21st and still nothing. 

[aiyonna1595]

I have reached out to Credit Karma and they responded to me by telling me they are at the receiving end and that I would need to contact Turbo Tax for any information about the advance!! I feel like I am getting the run around here and I never would have signed  up to get a Credit Karma "money account" if it wasn't for this advance I would have stuck to getting the refund deposited on my bank account! It has been over a week now since the IRS accepted my federal and for me not to have received anything about my advance at all is just ridiculous!  I have filed with Turbo for years and after this I am not sure if I will again. If someone can actually HELP me please do!

[aiyonna1595]

Credit karma said to contact TurboTax. Neither company has helped me.