After you file

I have reached out to Credit Karma and they responded to me by telling me they are at the receiving end and that I would need to contact Turbo Tax for any information about the advance!! I feel like I am getting the run around here and I never would have signed  up to get a Credit Karma "money account" if it wasn't for this advance I would have stuck to getting the refund deposited on my bank account! It has been over a week now since the IRS accepted my federal and for me not to have received anything about my advance at all is just ridiculous!  I have filed with Turbo for years and after this I am not sure if I will again. If someone can actually HELP me please do!