I cannot open my current file....How do I recover?

[DoninGA]

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@schiffmiller wrote:

How can I recover my tax return from a PDF backup file?

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Open the PDF with any compatible PDF viewer such as Adobe Reader - https://get.adobe.com/reader/

[gmnizzi]

agreeing with micheLo.... i have turbotax reading files on a directory backed up by one drive and the corrent copy is local-so it exists on my computer and online in one drive.  i have 2 different entity returns and both worked well until one didn't want to read the file and open it.  so i moved it to a non online drive to be backed up (on my computer only) and it read it.  then it still read both the 2 orig files from the onedrive backup file ok with no problems.   so it was intermittent-the worst type of errors.  but i do know i will not use with a one drive again, and i wish turbotax would look into this as everyone uses some form of online backup or ghosted drive that should not be a reason to not work.

[Bud10]

My file reached the review stage when it quit. I can not recover it. When I open the file and clip it review tab it just write although ti shows the total Fed return.

[SForrestLO]

Try searching your computer for the file. Search on the entire C: drive (just for filenames, not file contents) for *.tax, if that is the drive you saved your tax files on before. Let the Search run, it may take a bit depending on the number of files.

When your tax file is found, be very sure to note the exact directory that it is in - Windows uses a lot of User\ and My Notes and My Documents and other folders so that the tax file isn't always where you (or TurboTax) thinks it is.

Once you have the exact file location, you can click on File in TurboTax, then Open Tax Return and click on the hard to see link Find a Tax File. On the next screen, enter the full path and filename. Once you have pulled up your tax return this way, TurboTax should remember its location. Also, check the recycle bin and your backups. 

You can also try the solution offered in this Turbo Tax help article. 
Error 102345 or Error 1932147737 occurs while opening a tax file.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/error-102345-error-193214773...

@Bud10

[newgenesis1]

I cannot open my current file....How do I recover?

[HeatherPLO]

What is the specific message you are getting when attempting to open the file?  Also, what version of TurboTax are you using?  Desktop or Online?  If Desktop, are you using Windows or Mac?  Please respond here in the thread and we will be happy to assist you.  

@newgenesis1 

[Tfaye12]

how do I recover my back-up files

[DoninGA]

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@Tfaye12 wrote:

how do I recover my back-up files

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Only you would know how you backed up your files and how to access them.

[jbailess]

I purchased a new computer and my turbo tax info for 2024 did not transfer.  How do I recover it?

[mesquitebean]

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@ jbailess wrote:

I purchased a new computer and my turbo tax info for 2024 did not transfer.  How do I recover it?

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You need the *.tax2024 data file that you started on the old computer.   Do you still have that file?  If so, you can use a thumb drive to move that data file to the new computer and put it in the Documents\TurboTax folder.    Then you can open it with the 2024 desktop software.

NOTE:  If the *.tax2024 data file has a state return in it, be sure to install the state program into your TurboTax program on the new computer before opening the data file, or it will give you an error notice.