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mickman
Level 1

I cannot open my current file....How do I recover?

I tried to open my 2020 file and it says it is not to be found, but I cannot understand how to recover my backup file.
3 Replies
MaryK1101
Expert Alumni

I cannot open my current file....How do I recover?

Use the steps in the following link to see if you have multiple logins.  Forgot your TurboTax Online User ID or password?

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kkevra
Level 1

I cannot open my current file....How do I recover?

I cannot open my current file....How do I recover? My back up file

 

MichelleLO
Employee TurboTax Specialist

I cannot open my current file....How do I recover?

If you are using TurboTax online and do not see your tax data in your account, you may have inadvertently created another TurboTax account.  Go here to see how many accounts you may have, one of them should have the return you're looking for.

 

If you are using TurboTax Desktop, your tax file would be stored on your computer only. For assistance with locating your tax data file, please see the below help articles:

@kkevra

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