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doogco
New Member

I can't find my license key.. how can I get into my already started return?

 
4 Replies
DoninGA
Level 15

I can't find my license key.. how can I get into my already started return?

The license code is only used on the 2019 TurboTax desktop CD/Download software that you purchased.  After you install the TurboTax software on your personal computer you will be asked for the license code.

 

The TurboTax online editions do not require a license code and there is no reason to use the online editions since you purchased the TurboTax software to be installed on your computer.  The TurboTax desktop and online editions are totally separate program with different price points.

 

See this TurboTax support FAQ for a license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

xmasbaby0
Level 15

I can't find my license key.. how can I get into my already started return?

You seem to be posting from online TurboTax.   If you purchased the CD/download software you open up the program from your own hard drive---just like you do for the other programs you have installed to your computer.    You do not log in using an account or username.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
su3lly
Returning Member

I can't find my license key.. how can I get into my already started return?

I start the downloaded Deluxe version but it doesn't return me to the return I'd nearly completed - it wants me to start over with a new return. Can I find the earlier one? Thanks!

SForrestLO
Intuit Alumni

I can't find my license key.. how can I get into my already started return?

@su3lly

 

In the download, you can prepare 5 returns. Are you clicking on the correct return? You will be able to see the returns started and completed when the program launches. 

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