I call the number on the back of the turbo tax card and i am getting no answer. what can i do.can someone help me. want to find out if my federal is on my card

[chrisshelton]

How did you get to hold music. I can't even access a way to talk to a person. Only automated options.

[chrisshelton]

This does not work. Only automated. Been waiting on my card for over a month now. Want to talk to live person before I report company for fraud.

[unhappycustomer777]

 TurboPrepaidCard.com or  (888) 285-4169 is useless.  Unable to reach a representative.  Need a person to speak to as none of these options apply to my issue with direct deposit not applied to my card!  What kind of company does not provide customer service?

[Lordismylight2020]

I don't know what else to do anymore! I have been having the worst experience with you guys! No communication and no help at all! I have no access to my fund at all because when I had lost my card and found it I called to have the temp block removed and instead it made me go through the process of calling and getting a new card!!!!!! I even picked the option to have it sent in 1 to three days and it didnt get here till today. Then when I tried to register my new card it says it cant cause its canceled out too!!! What the hell am I supposed to do!!!??? I need access to my funds for my two babies!!! This is unacceptable and awdul. How can I get my money out and cancel this account! Somebody answer!!!!

[Angelbabie1987]

I don't even get anything but a recorded menu that I can't even reach a live person and I REALLY need to talk to a live person

[DoninGA]

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@Angelbabie1987 wrote:

I don't even get anything but a recorded menu that I can't even reach a live person and I REALLY need to talk to a live person

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Do you know the federal tax refund was issued/sent?

What does the IRS website for the status of a federal tax refund indicate - https://www.irs.gov/refunds

Go to this website for the Turbo Visa card and click on the Help link at the top of the page - https://turbodebitcard.intuit.com/

[dj818]

I agree... You can't transfer the money, you can't talk to anyone and I ordered something and they charged me twice for it. I called Best Buy and they said that turbo tax double charged me but they will refund it later. They must have all our money tied up in stocks or something... 

[BS9669]

I call for a real person multiple times and I just get nothing but silence. 

[xmasbaby0]

@BS9669 You have added one sentence to a thread full of other people's posts.  We have no context for what you are saying and do not know who you have been trying to call or for what purpose.  If you will explain more clearly we may be able to help.

[Edeagles 2020]

I called the number on the back of the card trying to reset my 4digit pin need speak with someone 

[xmasbaby0]

@Edeagles 2020 No one in this user forum can help with the Prepaid Visa.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[aliecelynn]

Did you ever get ahold of someone? How did you get ahold of a person? I can't get through to anyone

[Tracymoney]

Hello, I have close my turbo tax debit card by mistake. Is there a way u can Activate it. I will watch my email  if you need my information. I don’t want someone to get. Phone # is [phone number removed].   Tracy Anderson

[DoninGA]

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@Tracymoney wrote:

Hello, I have close my turbo tax debit card by mistake. Is there a way u can Activate it. I will watch my email  if you need my information. I don’t want someone to get. Phone # is [phone number removed].  Tracy Anderson

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No one from this forum or from TurboTax can access your debit card account.

If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

[ashleymbell2021]

I don’t remember my login and I do not have my card. I waited literally an hour on hold for customer service and NOTHING. How am I supposed to receive a new card or access my account if I can’t speak to someone??