After you file

I don't know what else to do anymore! I have been having the worst experience with you guys! No communication and no help at all! I have no access to my fund at all because when I had lost my card and found it I called to have the temp block removed and instead it made me go through the process of calling and getting a new card!!!!!! I even picked the option to have it sent in 1 to three days and it didnt get here till today. Then when I tried to register my new card it says it cant cause its canceled out too!!! What the hell am I supposed to do!!!??? I need access to my funds for my two babies!!! This is unacceptable and awdul. How can I get my money out and cancel this account! Somebody answer!!!!