How to save unfinished return

[yoga]

Where do I find My Account scroll down Save and sign out?

[SForrestLO]

@yoga

Please explain what you are trying to do.

[mesquitebean]

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@ yoga wrote:

Where do I find My Account scroll down Save and sign out?

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Exiting Online TurboTax is not done that way anymore.  There hasn't been a "My Account" tab for about 4 years.   This is an old thread from several years ago that transferred into this new Community forum in June of 2019.  Unfortunately all the old threads were given a May or June 2019 date of the transfer rather then their original dates.

The website was redesigned a few years ago.   TurboTax Online saves your work after every screen.   To exit go to the left menu column and scroll way down to the bottom to a Sign Out link.

[29606Tatum]

I am using a disk on a mac.  

[CassLO]

@29606Tatum  If you are using TurboTax CD/Download software, then you have to manually save it as you enter information. 

• On Mac version, with software open as active window, click File in top left near the black apple and TurboTax in far left corner of the computer screen and then click Save. Name file as something you can remember and save to desktop or another place you can easily access when needed. 

"AndreaC1 Level 9"

[MarilynAK]

I'm on the Mac CD version.  I keep getting the window to save the return, but when I try to save it, it keeps telling me it can't save it.  I've also tried saving it using the drop-down "save" menu and get the same result.  I'm afraid to close the program because I don't want to lose all of the work that I've already put into it.

[macuser_22]

What does it say?

That is almost always a Mac user permissions issue.  Your Mac user account must be an administrator account.

Try saving to your own desktop where you should have read/write privileges.

[MarilynAK]

It's an administrator account.

The drop-down I get says "This document "Untitled" could not be saved as "My Name 19".  I get that same drop-down whether I'm trying to save from the box that appears when I was getting to the end of doing the return or if I try to  "Save" from the drop-down in the program.  

[macuser_22]

TurboTax does not actually do any save itself, it only call the built in Mac save to do that.    This sounds like a local problem on your Mac.  I can only suggest a restart (that will destroy any information not saved) or consult with Apple support.

Did you try saving to your desktop?

[MarilynAK]

I just tried saving it to the Desktop and that time it worked.  This is strange because I have used TurboTax for many years and I've never had a problem like this before.  Before I was just trying to save it to a folder I have called TAXES, so I don't know why this would be anything different.  In any event, I've not got it saved and I thank you for the help.

[macuser_22]

That is a Mac issue then, not a TurboTax issue.

Your "TAXES" folder mist have lost its RW permissions.  

I suggest restarting your Mac.

Use File -> Get Info  on that folder to see the permissions or modify them.

   If it persists then seek Apple support.

[fporto]

How do I recover my incomplete return? I didn’t save it.

Do I have to start over?

my e-mail is.         [email address removed]

thanks

Frank

[DoninGA]

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@fporto wrote:

How do I recover my incomplete return? I didn’t save it.

Do I have to start over?

my e-mail is.         [email address removed]

thanks

Frank

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See this TurboTax support FAQ for completing a prior year tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

[tomtells]

Unable to save my 2020 to the Win 10 folder I have chosen. Using "File, Save As" results in an error message "file not found. check the file name and try again." TurboTax seems to insist that I save my return in the same folder as my 2019 return. Frustrating.

[EbonyA]

@tomtells You may contact Customer Support for assistance with this matter; contact details can be found here.