It's very possible that they may have it but just not started reviewing/processing it yet. Until they do, you won't find it in their system when you try to track it. Allow them a couple more weeks and then call them. Mailed returns always take a bit longer to get entered in. If you have to ever mail one again, you may want to consider using a tracking service with USPS or maybe FedEx so that you know once they receive it.  You only want to call them if it’s been at least 6 weeks since you mailed and at that time, you can reach them at the IRS tax refund hotline at 800-829-4477, Monday - Friday, 7:00 a.m. to 11:30 p.m. Or, call the 24-hour ­assistance number at 800-829-1040 If you mailed state, choose your state here How do I track my state refund? and it will provide you instructions on how to check the status of your state return on your state's website.  Other Related Topics:  What to Expect for Refunds in 2018 2017 Tax Season Refund Frequently Asked Questions ... View more

Only the IRS can provide you with that information. A timeframe should be on the letter you received. Generally, they ask you to contact them if you don't receive your refund or hear from them within 60 days from the date of the letter. Once they have completed their review, they will issue your refund. The IRS has indicated that the letters are part of the screening program to combat stolen identity refund fraud and do not mean the taxpayer has been selected for audit. The IRS uses algorithms similar to a discriminate function system score to detect potential refund fraud.  Certain characteristics are: If the taxpayer is a first-time filer,  Receiving a refund unusually larger than the one from a prior year or is receiving W-2 income unexpectedly. Just keep an eye out on their Where's My Refund site for status updates. Or you can call them at the IRS tax refund hotline at 800-829-4477, Monday - Friday, 7:00 a.m. to 11:30 p.m. Or, call the 24-hour ­assistance at 800-829-1040 to see if they can provide you a timeframe if not provided on the letter.  Related Topics: Why would I contact the IRS? What can’t the IRS help me with? How do I contact the Internal Revenue Service (IRS)? ... View more

That is normal procedure for TurboTax. Emails went out to all customers who chose to pay their TurboTax fees through their federal refund (Refund Processing Service), but then had their refund withheld by the government. And because your refund was withheld, Intuit was unable to receive payment for your TurboTax fees. You should have received a total of three emails regarding that. And if you did not make payment upon receiving the first email or you did not contact customer service at the number in the email, you'd get the remaining two emails. If no response, your account is auto-debited for what you owe TurboTax.  You agreed to these terms when you selected to use the Refund Processing Service. It was in the agreement presented to you to read and sign before filing. And the information can be found here Why was my bank account charged or debited for TurboTax fees? as well. Other Related Topics: What is the Refund Processing Service? What if my federal refund isn't enough to cover my TurboTax fees? ... View more

You will have to check the status of that with the IRS and your state. I will provide how to do that below. They do not provide an update to TurboTax for mailed returns, as they would with e-filed returns.  If you mailed your federal return and are expecting a refund you can start checking the status of your return on the IRS website Where's My Refund 4 weeks after mailing your return. It takes that amount of time for it to show up in their system.  You only want to call them if it’s been at least 6 weeks since you mailed and at that time, you can reach them at the IRS tax refund hotline at 800-829-4477, Monday - Friday, 7:00 a.m. to 11:30 p.m. Choose your state here How do I track my state refund? and it will provide you instructions on how to check the status of your state return on your state's website.  Other Related Topics:  2017 Tax Season Refund Frequently Asked Questions What to Expect for Refunds in 2017 ... View more

Yes, amended returns can be e-filed for New York and Vermont state returns (not federal returns) only. You will check the status of it on your state's website. And you can go here How do I track my New York tax refund? to get details on tracking state refunds for NY.  It is also recommended to wait until your state has accepted, processed and you have received your state refund before you amend the return. Or if you owe them, you want to pay them before amending return. Do not make any changes in the return before then.  You can find steps here I need to amend my state return for how to amend state return without amending the federal one.  Can I e-file an amended state return? https://ttlc.intuit.com/replies/6032704 ... View more