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Level 1

Question

How to allow a support professional to view my screen

Forum|Forum|7 years ago
June 7, 2019
8 replies
0 views

No text available

TurboTax Deluxe Online

cfrunz

Level 2

HELP

Abi

Level 2

Hi there, if you'd like to share your screen with a Customer Care professional, please take a look at this link: https://support.turbotax.intuit.com/livelook/.

I hope that helps; please let me know if you need any more assistance!

Take care,

Abi.

4go79

Level 2

Hey abi it didn't work. I want to video chat with a turbo tax employee. Can you help me again

Mytaxreturn9699

Level 2

Screen share

AkinaLO

Level 15

Livelook is our product that enables a TurboTax agent to view your screen. Here's how to activate it. https://support.turbotax.intuit.com/livelook/.

@Mytaxreturn9699

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

teamduncan123

Level 2

Yes

Ashleytab1

Level 2

Huvww

Cass0317

Level 10

By clicking OK to the message that an Expert would like to activate Advanced Co Browsing, you agree to allow the TurboTax Support Agent to view your computer's screen remotely until either you or the Agent chooses to end the session.

As posted above by Abi, please see the link below on how to share your screen with a Support Professional

How to Allow a Support Professional to View Your Screen

Insainshane1

Level 2

Need help rejected

SForrestLO

Level 11

@Insainshane1

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your rejection and how to fix it. If you did not receive an email then sign in to TurboTax, select Fix my return, and you will see your reject code and explanation. How do I fix a rejected return?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Jakey75

Level 2

All ready talking

Beverly Schweers

Level 2

I want support

Cass0317

Level 10

If you are using TurboTax Live, please see the link below on how to connect or if you would like to add this feature:

Or for general support from our Customer Care team, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the link below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.