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Contact Turbo Tax Card Services at: (888) 285-4169
You should have received an email on behalf of Turbo Tax to walk you through getting your virtual information. You can utilize this until your card arrives. Check your junk mail if you are not seeing it in your inbox.
"HeatherPLO Employee TurboTax Specialist"
Please see the below FAQ for additional assistance:
About the Refund Advance temporary card
Once the IRS accepts your return. one hour later, you will get the card info (which then has to be set up with an online account). Forty-eight hours after acceptance, there is money available on the virtual card.
About receiving your Refund Advance
About the Refund Advance application process
You guys are not understanding. We have done this already and we can't use the card. Its saying invalid card number
literally.... its not working at all! They just tell us they are submitting a ticket. That helps NO ONE... How can we access OUR OWN MONEY with what TURBO TAX OFFERED.... people Probably wouldve went elsewhere had they known they couldnt really use their advance
Any luck? This is not right at all. That money is needed so bad
If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.
We'll email you instructions on how to set up your Turbo Card account to start spending online.
The temporary card info will work for 15 days or until you activate your physical Turbo Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.
The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.
If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.
Once the IRS accepts your return. one hour later, you will get the card info (which then has to be set up with an online account). Forty-eight hours after acceptance, there is money available on the virtual card.
About the Refund Advance application process
About receiving your Refund Advance
Why do you keep saying this? We have had our money since last night but the card info keeps declining and saying invalid. Then when we call they say there is nothing wrong. Hundreds of people can't use their temp card info. Before you say everything is fine you should check into it
Mine didn’t
Your card doesn't work either?
How long does it take to get the email with the temporary card set up stuff? The IRS accepted my return today but I haven’t gotten the email.
Okay so I have the email about setting up my online account, that’s done. Where do I find my temp card number?
Is anyone having the same problem? I received an email yesterday saying that my money was deposited on my card but I don’t have any of the temporary card information and when I called they told me that they couldn’t tell me what the card number is.
@ajustyce-epps96 read the thread. It's been posted here a couple times how to get your temp card info. It may not be worth it though. Your actual card may be in the mail tomorrow.
How did u set urs up i followed the instructions and it wont let me create a account without the original card
That’s the thing, I haven’t set anything up. When I try to it asks me for my card information and I don’t have it so I’m stuck.
If you are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free at (888) 285-4169.
If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.
You will get a notice in 1hr, then you have to set up an account. The money will then hit the account within 48 hrs.
About the Refund Advance temporary card
About the Refund Advance application process
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