How can I request to have a new turbo tax refund card sent?

[xmasbaby0]

@Albradd77 Please do not post your personal information on this public web site.  Return to your post and click the three little blue dots on the upper right to edit out your address, etc.

As for your card--we cannot help with that here.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[Blashay16]

I need a new card sent out

[Tomy76]

How do I get a replacement turbo tax card

[MichelleLO]

To request a new Turbo Visa Debit card, please call (888) 285-4169.

[Timc94]

New card

[JeanneLO]

@Timc94

To request a new card you can visit TurboDebitCard.com or call toll-free at (888) 285-4169.

Follow these steps to request a new card when you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received, Press 1", choose your selection and follow prompts.
5. Next you will be prompted to enter your social security number, zip code, and birth date. 

[gueras]

I can't recover my Turbo online app

[Dorianv23]

It is litterally impossible to get your address changed. I was on hold for 3 hours. Finally got out through then they told me they were switching me to an account specialist and was brought back to the starting menu. Someone help! This should be illegal

[AkinaLO]

If it has been longer than 5-10 business days since your return was accepted, log in to report it lost/stolen. Make sure you have your account number. You can find your account number located at the bottom of your 1040 in the direct deposit section.

[jahniecebrown]

My card was send back because of my address this is my my address <address removed> can y’all send my new card to my address 

[xmasbaby0]

@jahniecebrown Please do not post your address to this public web site where it can be seen by scammers and identity thieves who would love to contact you and pretend to be from TurboTax.  Go to the three little blue dots on the upper right of your post and click them to edit out your address ASAP.

This is the user forum.  We cannot send your card to you.  We have nothing to do with that.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[Amyah01]

My child is sick with virus I need a new debit card been trying to get his medicine for 2 days now this company locked my card out the [phone number removed] is not working my name is Marquiketala  [phone number removed] card ending in 1568 need help asap. My child die because this company can't reply to their customers not fair or right I'm filling a lawsuit.

[Wilsonerica298]

I lost mine last year I would like to get a new one

[SForrestLO]

@Wilsonerica298

You can contact customer service. https://turbodebitcard.intuit.com/contact-us

They only way to have a new card mailed to you is to call (888) 285-4169. Follow the steps below. Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent. Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

[Brandonrobinette]

My card was stolen and I am trying to get a new one. I have been on the phone now for 30 minutes and still have not got now one