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franso3121
New Member

How can I request to have a new turbo tax refund card sent?

 
1 Best answer

Accepted Solutions
rt75624
New Member

How can I request to have a new turbo tax refund card sent?

If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.

Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.

For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card

  https://ttlc.intuit.com/replies/6394896

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252 Replies
rt75624
New Member

How can I request to have a new turbo tax refund card sent?

If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.

Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.

For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card

  https://ttlc.intuit.com/replies/6394896

View solution in original post

bdamos35
New Member

How can I request to have a new turbo tax refund card sent?

Never got a card and can't get a human on the line to fix the issue.  Scam scam scam... Now I'm not gonna get my refund. Thanks jerks.
HunterM98
New Member

How can I request to have a new turbo tax refund card sent?

Exactally how I feel bud
schoolhouse
New Member

How can I request to have a new turbo tax refund card sent?

Going through the same bull crap I have used turbo tax for years n it has always been great now the bank says my refund was sent to a card I never received n I can't get a real person on the card phone line
chelrhea
New Member

How can I request to have a new turbo tax refund card sent?

UGh this never happened when they used NetSpend.  What a freaking scam.  I have about had it with Turbo Tax after this fiasco.  Used them for years but next year it will be someone else.  
julishaj
New Member

How can I request to have a new turbo tax refund card sent?

I never received my card as well and every time I call a representative they hang up in my face. I won’t even receive my taxes this year over this. This should most definitely be illegal and I’m NEVER filing with them again.
Janora25
Level 3

How can I request to have a new turbo tax refund card sent?

Did you all get your card yet? @bdamos35 @cherlrhea @schoolhouse  @tin270hi
chelrhea
New Member

How can I request to have a new turbo tax refund card sent?

it took alot of searching and an hour and ahalf on hold but yes I got the card
dannydave58
New Member

How can I request to have a new turbo tax refund card sent?

I still have got mine and cant get hold of anyone!!!!! Pleade help
Janora25
Level 3

How can I request to have a new turbo tax refund card sent?

@chelrhea what did you have to do
chelrhea
New Member

How can I request to have a new turbo tax refund card sent?

When you call the number choose option  1 not the report never received.  Takes awhile but you will get to a person and if ya bitch loud enough you get it fed exd have you created your account with turboprepaidcard?  It will get you the llast 4 numbers of the card which you will need
Janora25
Level 3

How can I request to have a new turbo tax refund card sent?

After I press 1 it just keep saying same thing then hang up @chelrhea
Janora25
Level 3

How can I request to have a new turbo tax refund card sent?

What do I do after I press 1 @chelrhea
Janora25
Level 3

How can I request to have a new turbo tax refund card sent?

How did you talk to a live person?
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