How can I request to have a new turbo tax refund card sent?

[rt75624]

If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.

Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.

For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card

Getting to know the Turbo Prepaid Visa® Card

  https://ttlc.intuit.com/replies/6394896

[bdamos35]

Never got a card and can't get a human on the line to fix the issue.  Scam scam scam... Now I'm not gonna get my refund. Thanks jerks.

[HunterM98]

Exactally how I feel bud

[schoolhouse]

Going through the same bull crap I have used turbo tax for years n it has always been great now the bank says my refund was sent to a card I never received n I can't get a real person on the card phone line

[chelrhea]

UGh this never happened when they used NetSpend.  What a freaking scam.  I have about had it with Turbo Tax after this fiasco.  Used them for years but next year it will be someone else.  

[julishaj]

I never received my card as well and every time I call a representative they hang up in my face. I won’t even receive my taxes this year over this. This should most definitely be illegal and I’m NEVER filing with them again.

[Janora25]

Did you all get your card yet? @bdamos35 @cherlrhea @schoolhouse  @tin270hi

[chelrhea]

it took alot of searching and an hour and ahalf on hold but yes I got the card

[dannydave58]

I still have got mine and cant get hold of anyone!!!!! Pleade help

[Janora25]

@chelrhea what did you have to do

[chelrhea]

When you call the number choose option  1 not the report never received.  Takes awhile but you will get to a person and if ya bitch loud enough you get it fed exd have you created your account with turboprepaidcard?  It will get you the llast 4 numbers of the card which you will need

[Janora25]

After I press 1 it just keep saying same thing then hang up @chelrhea

[Janora25]

What do I do after I press 1 @chelrhea

[Janora25]

How did you talk to a live person?