Has anyone else had a problem getting a tax year 2023 refund. My refund somehow disappeared between the IRS and the distributing bank

[xmasbaby0]

Does the IRS refund site show that your 2023 refund was issued?

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[gjs0763]

Thank you for replying. Yes, I did contact Santa Barbara Bank. The only answer I received was that the refund had been deposited in my account. It hadn’t. They suggested I call my bank and/or the IRS , again. They showed no concern and just left me to investigate the problem on my own. To sum up, TurboTax was no help, the IRS was no help, Santa Barbara was no help , and my bank was no help 

[gjs0763]

…. and, to top it off , the IRS told me the bank would not return its phone call!

[CatinaT1]

It might be easiest to set up an account with them.

IRS Individual Online Account  

• Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
• With an IRS Individual Online Account, people can:
• View balance owed, payment history and schedule payments.
• Cancel scheduled payments.
• Get transcripts.
• View or create payment plans.
• See digital copies of some IRS notices.
• View key data from their most recently filed tax return, including adjusted gross income.
• Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
• View, approve and electronically sign power of attorney and tax information authorizations from their tax professional.