Don’t know why I didn’t receive my tax return
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Returning Member

Don’t know why I didn’t receive my tax return

I don’t know why I didn’t  receive my tax return or a notice the reason that I didn’t receive it someone plz help me 

3 Replies
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Level 15

Don’t know why I didn’t receive my tax return

Was your e-file accepted?

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

 

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20a of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

 

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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New Member

Don’t know why I didn’t receive my tax return

I was wondering why I didn’t receive my tax returns yet. I Filed on February 14 and I should have gotten my tax return already

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Expert Alumni

Don’t know why I didn’t receive my tax return

The IRS issues most refunds in about 21 days, although some returns take more time to review. If your return has already been accepted, you can begin tracking the status of your return using the Where's My Refund? site. If it has been more than 21 days since your return was accepted, you can call the IRS directly to check on your refund status. For more information about the status of your refund, please see the FAQ below:

 

When will I get my IRS tax refund

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