TurboTax customer service is non existent. We need to make a report to the better business bureau because they get you with "free filing" but when you need your records and come back to get your previous year tax filing records they do not make it user friendly at all. The site is setup where you are forced to file again with them in order to supposedly see your records. Turbotax is only geared to having you file they make it extremely easy to file but not to retrieve previous filings that you have already filed with them. I need my 2018 tax filing that I filed with TurboTax but they only tease you with your previous year filing with the basic info of your previous year employers name and wave it in front of you but don't give you the option to download or obtain a complete copy of it. They only wave the basic info of your previous to get you to file again with them but not to help you if you need it for other reasons. Extremely frustrating and honestly very deceiving and does not seem right! I'll for sure give my opinion to all my friends and Family and whoever I can give it to not to ever file your taxes with TurboTax they get you with the "free filing" but are terrible at providing customer service when you need your data or your own copy of records. TO ALL WATCH OUT this is not feeling like it's good practices!
