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ksaina
New Member

Cancel e-file order. I was not able to e-file after providing my credit card #

 
7 Replies
DoninGA
Level 15

Cancel e-file order. I was not able to e-file after providing my credit card #

There are no e-file charges for e-filing either a federal or state tax return using the TurboTax online editions.

The TurboTax account fees are for the use of the software to assist in completing a tax return.  The account fees are the same whether a tax return is e-filed or printed for mailing.

Pfamob4554
Returning Member

Cancel e-file order. I was not able to e-file after providing my credit card #

 
AshleyLO
Intuit Alumni

Cancel e-file order. I was not able to e-file after providing my credit card #

@Pfamob4554 Did you have an additional question that we can assist you with?

 

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Pfamob4554
Returning Member

Cancel e-file order. I was not able to e-file after providing my credit card #

cancel e-file order. i was not able to e-file after providing my credit card number.

jamram2003
Level 1

Cancel e-file order. I was not able to e-file after providing my credit card #

Same thing here - I paid extra to e-file my state but the IRS rejected my return so I am filing with paper for state and federal. Why is it so difficult to figure out how to contact a customer service rep?

VolvoGirl
Level 15

Cancel e-file order. I was not able to e-file after providing my credit card #

@jamram2003  Are you using the Desktop installed program?  You can ask for a refund of the $25 state efile fee.

 

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

jamram2003
Level 1

Cancel e-file order. I was not able to e-file after providing my credit card #

Thanks - still not possible to talk to a person as far as I can tell - but I was able to request the refund. using your instructions  Hopefully they approve it.

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