Cancel e-file order. I was not able to e-file after providing my credit card #

[DoninGA]

There are no e-file charges for e-filing either a federal or state tax return using the TurboTax online editions.

The TurboTax account fees are for the use of the software to assist in completing a tax return.  The account fees are the same whether a tax return is e-filed or printed for mailing.

[AshleyLO]

@Pfamob4554 Did you have an additional question that we can assist you with?

[Pfamob4554]

cancel e-file order. i was not able to e-file after providing my credit card number.

[jamram2003]

Same thing here - I paid extra to e-file my state but the IRS rejected my return so I am filing with paper for state and federal. Why is it so difficult to figure out how to contact a customer service rep?

[VolvoGirl]

@jamram2003  Are you using the Desktop installed program?  You can ask for a refund of the $25 state efile fee.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[jamram2003]

Thanks - still not possible to talk to a person as far as I can tell - but I was able to request the refund. using your instructions  Hopefully they approve it.