Can't retrieve 2019 tax return

Forum|Forum|6 years ago
February 18, 2020
2 replies
0 views

I completed my 2019 taxes a week ago using TurboTax Deluxe purchased from Amazon. I received the email/text that they were received. My computer updated itself and now I can not open the software. I went back to Amazon and downloaded it again and removed the old one. I have checked on Turbo Tax site and it says no return for 2019.

I read where it said the license number could have been removed but I can't even ope software and reenter the #. I kept getting error 42016 and my internet is working????

CassLO

Level 11

Please see the TurboTax FAQ below for assistance with this error code:

Error 42016: Unexpected content received

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bernardwilder2

Level 2

Icon is on screen. When I try to open it it wants me to type in number of original disc. I no longer have it.

Data file is still in computer, I think. how can I print my return ? ? ?

DoninGA

Level 15

@bernardwilder2 wrote:

Icon is on screen. When I try to open it it wants me to type in number of original disc. I no longer have it.

Data file is still in computer, I think. how can I print my return ? ? ?

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