Jaleeyah07
Returning Member

Can't retrieve 2019 tax return

I completed  my 2019 taxes a week ago using TurboTax Deluxe purchased from Amazon.  I received the email/text that they were received.  My computer updated itself and now I can not open the software.  I went back to Amazon and downloaded it again and removed the old one.  I have checked on Turbo Tax site and it says no return for 2019.  

 

I read where it said the license number could have been removed but I can't even ope software and reenter the #.  I kept getting error 42016 and my internet is working????