Can't access my turbo prepaid card account online to view my card information

[Janes7878]

You can every get anyone to talk to on that number called 8 time over half hour wait every time phone goes quiet after 20 mins this is bull if i request a new card will my second stimulus money go on the new card seems i cant access this card or get anything to work with it

[Alcook81]

I can’t access any of it I have put in my card number my username and password and social security everything and even tried to call and was on hold for like 45 mins and no answer it has also Locked me out for 24 hours but can’t access nothing 

[CarissaM]

Unfortunately, we are unable to assist with the Turbo Prepaid Visa in this forum. You will need to call customer service. The correct number is listed on the contact us  page. 

If you need to look up your username on the account, please click here. 

[montinastrevig]

I been trying to call and can't get thorw to anyone i need to talk to someone

[MichelleLO]

@montinastrevig Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to contact the Turbo Visa Debit Card customer service. The correct number is listed on the Turbo Visa Debit Card Contact Us page. 

[ajk2978]

• I can't  get my account onlone my card is  saying  can't  access  at this time 

[Alcook81]

No one answers the phone you do all prompts and wait for 20 mins and it hangs up 

[tyyauna23]

I've tried everything I could to get access to my account even tried to order a new card and it says my info is not valid I called the 1800 number and I was on the phone for 3 hours exactly and no one answered and the call was disconnected I really need to find out what going on ..On the irs website it says my money was sent but I was able to get on the website for the card but it say I have no money on there please tell me there is something that can be done at a time like this I need that money I can be reach at [email address removed] or [phone number removed] 

[JeanneLO]

@tyyauna23

Unfortunately, we are unable to assist with the Turbo Prepaid Visa in this forum. You will need to call customer service number again. The correct number is listed on the contact us  page. The phone lines are extremely busy right now.

[Kiekie10]

nothing is working you can’t access nothing with out the card number and I do not have that card anymore and they send my stimulus check to that account which I have not used since 2018 I don’t want account with turbo anymore because you can’t rest nothing unless you have the card number and you guys customer service number are not helpful at all I need to close out my account with turbo and get my  stimulus check sent to a different card

[AmyC]

If you are not satisfied, then you may contact Green Dot:

• general 800-717-7228 or 877-908-7228
• for a lost card at 888-285-4169.
• Website Santa Barbara Tax Products Group website
• visit TurboDebitCard.com    

@Kiekie10

[Maaskov]

I'm a loyal was a loyal turbo tax customer until today, your customer service is a joke! I will not be using or recommending your services. 1hour and 40min on hold 2 days in a row only to have them hangup on me before they even said hello... 

[Ieshar0891]

I cannot activate my card every time I try it’s says information not valid then when I call they keep hanging up in my face 

[brezach]

This all has to  [removed] Nobody can give us struggling ppl any kind of simple answers and knowing that y'all know the answers and y'all think us innocent folks wanna ever do business with y'all again well wrong!!

[yharp]

need a replacement turbotax card