Your transmission didn't go through - software update

[jkl0622]

Is it possible that if this does not work that I can get a code to just process on the website instead of the software I bought? Paper isn't a great option after paying for the software.

[bradf1]

If you're able to figure out how to call them and speak to an actual human, maybe you can get a code to file online. I registered for free Turbotax online once, so they refused to let me speak to a representative when calling from my own phone. I got around that by using my wife's phone, and after waiting on hold for 15 minutes, the representative tried to do that thing where they pretend the problem is with my internet connection or something (see previous response from @RobertG). Anyway, TaxAct calculated the same refund and let me file yesterday with no problems. H&R Block's software also works fine.

[SGed]

Clearing cookies and cache did not work. I am using the Turbo Tax software directly from the disk I purchased. What next?

[SGed]

I'm using a MAC. How do you trouble shoot for that?

[AshleyLO]

Please see the FAQ for assistance: https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...
 
We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

[ljm18]

FYI: Either by coincidence or dumb luck, I was able to FINALLY e-file my returns after struggling for two days now with very same issue being discussed here. After discussing this matter with several TT representatives today, I was ultimately advised that the only fix would be to uninstall and then reinstall the Turbo Tax Program. Before I was willing to try that fix, I felt it necessary to backup (copy) the  turbo tax files and the TT program itself onto a thumb drive-just to be safe. Once that was accomplished, for the hell of it, I then opened the TT program from the thumb drive instead of my hard drive TT program, and VOILA, a 230mb Turbo Tax update resulted and I was able to e-file thereafter. FYI: I'm using Turbo Tax Deluxe downloaded from their website upon my purchase-i.e., not a CD or online version. MacBook Air is the computer I'm using. I hope this may help some of my no doubt frustrated filers.

[mth2149]

I am running Windows 10 Pro and had the same problem. I updated " your software is up to date", tried again to transmit returns "you need an update". Finally, I saved my returns to PDF just in case and uninstalled the software. I then reinstalled the software and updated the software. My return was still there so I hit "transmit" and the returns were sent with no problem. I have no idea what caused the problem, but this worked for me. 

[tinker53]

We had the same problem on a Mac. Amber at Turbo Tax was able to help us. First we cleared the cache in both Safari and Google Chrome (cookies, history, etc.). Then we made Chrome our default browser (this is the browser that works best with Turbo Tax.) Shut down computer for a few minutes. When we restarted and opened Turbo Tax there was a Turbo Tax update that we had been unable to see when Safari was our default browser. After the update was installed we were able to successfully file our taxes (fed and NY). I don't remember all the steps to clear the cache, but you can find directions for that online, I'm sure. Hope it works for you.

[SGed]

I was able to file both Federal and state taxes on my Mac today using this info from Turbo Tax.

For Windows

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

For the Mac

https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-needs-to-check-for-updates-l...

If you are experiencing a loop with Installing your state, this can be resolved with this helpful article

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

[forced2signup2debug]

super frustrating. 

completely known issue, no suggestions for MAC or eta. 

pretty sweet that they charge your credit card first, then attempt to file the taxes.

must be working out well for them.

[Jsche]

We have had this same exact same problem on our Mac (Deluxe + State) for over a week. We’ve spent countless hours troubleshooting it  (trying the workarounds listed in these forums, reviewing all data, checking all forms for errors, deleting and reinstalling the app, even installing it on a separate Mac altogether).

We finally called the Turbo Tax helpline yesterday and got escalated in support tiers - only to be ultimately told we have an isolated error with no workaround (except mailing in).

Quite frustrated (especially since other users in this thread had reported it’s a known issue being worked on).  All confidence was thrown out the window. 

Needless to say, we have begun the refund process for the software itself and the state filing fee we paid. 

We ended up downloading H&R Block and the efile transmitted just fine. 

[tradermic1]

Yeah, still not validating my returns or transmitting them.  TT employee links do not provide solutions.  Only more wasted time running around following random instructions that have no value an provide no solution.  I paid $60 for TT, $45 for audit protection, and $20 for state so that I could file electronically and receive my refund quicker than refund lead time for mailed returns.  So if i use another software program I'm out $125.  If I mail in my returns I have to wait weeks or months longer for my refund. Either way I'm not getting what I paid for.  WTH TurboTax!?!  No TURBO in your tax software. First you force anyone with investments to have to upgrade to Premier Business and now the upgraded version I'm paying for does not work?? I'm done with this company, its scams, and it's worthless software.

[TiffanyL]

If the links are not providing solutions for you and you still seem to be having the same issue, I would definitely reach out to TurboTax customer support:

TurboTax Customer Support

[jkl0622]

I ended up getting a refund from Amazon for the software. It ended up going through after that.

[forced2signup2debug]

I installed on my wife's computer and filed.

It worked but that is really lousy; the solution to this bug is get a different computer that doesn't have this bug.