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Level 2

Question

Your transmission didn't go through - software update

Forum|Forum|6 years ago
February 8, 2020
26 replies
0 views

I was going to transmit federal and state returns, I received a message stating "Validation failed", then proceeded to tell me that there is an update available for my program. I checked for updates and it said I am up to date. It then tells me that I can print the return and mail it, however I paid $80 for the program, and another $20 for the state form, I shouldn't have to print and mail my return. Help!

SGed

Level 2

The same thing happened to me yesterday. I hope someone will answer this questions.

nevasha

Level 2

I have the same problem, when wanting to efile Federal, CA and NY taxes. I tried the uninstall and reinstall Turbotax route to no avail. Then I discovered 2 steps, one was what I call force update

https://ttlc.intuit.com/community/updating/help/why-does-turbotax-for-mac-keep-saying-there-are-updates-when-i-check-for-updates/00/26298

Which did find an update, that otherwise wasn't being identified when starting TT. This update didn't seeme to cure the issue so it could well be red herring.

The other step I discovered was to efile federal and then state, once federal has been accepted.

https://ttlc.intuit.com/community/e-file/help/how-do-i-e-file-my-state-after-i-already-filed-my-federal/00/26811two

So I went down this path and managed to efile the federal, then some 15 minutes later managed to efile the California state. However when it came to NY I get the error "Your transmission didn't go through". So clearly the issue is with NY efiling and Turbotax. I wonder if its the fact that NY doesn't allow tax preparation software companies to charge twice, once for buying the tax preparation software and then charging a fee to efile has anything to do with the poor transmission. I wonder if the same problem exists with other states where they aren't allowed to charge too.

https://ttlc.intuit.com/community/taxes/discussion/turbotax-is-not-letting-me-e-file-my-new-[product key removed]-but-new-york-state-does-not-allow-you-to/00/631321

jkl0622Author

Level 2

Me too. I even did an update on my MacBook and tried again and no luck.

TommyB2

Level 2

This is disgusting. I have been using Turbotax on a MacBook Pro for years with no problems. I even bought a new MacBook Pro last year because I received a message from Intuit that my old one wouldn't work for the 2019 package. Now I have spent a lot of money and Intuit tells me to mail it to the IRS. They could fix this problem if they wanted to.

PamG

Level 2

The same thing happened to me today. I'm using Mac OS 10.15.2, and my TurboTax is already updated.

Support team: Please respond ASAP.

Thanks.

MarkRS

Level 2

Same problem for me. Also, Massachusetts requires e-file. Turbotax when will this be fixed?

hayleyclarkee2

Level 2

I have tried 2 different Mac with no success! TurboTax please resolve this issue fast. Already paid for 2 efiles and the software. What is going on????

RooseveltL

Level 2

Same issue on Windows 10 desktop. Trying to file Federal and NY State E-File. Indicates I need an update but both products who Up To Date. I've restarted multiple times.

Arcticson58

Level 2

Same here on Windows e-filing for Mass. Used the MA link on this page, which also has a separate link for NY, and was able to transmit files once installed...

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

bradf1

Level 2

I have the same problem, too, with TurboTax Home & Business for Mac. Application version is 2019.r14.032

bradf1

Level 2

I was able to get a refund from Amazon (where I purchased TurboTax), and I'm trying out TaxAct now: https://www.taxact.com/

chuck sommer

Level 2

I'm having the same transmission problem as everyone else. The state where I live (New York) requires that I e-file. I sure hope Intuit can figure this out quickly.

Arcticson58

Level 2

I was hitting this when e-filing for Mass. on a windows box. Found this page which has separate links for a NY and a Mass. fix. Once installed, no more loop and forms submitted successfully...

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

SGed

Level 2

I just spoke with a customer service rep. This problem only occurred within the last few days. Turbo Tax is aware of the issue and is fixing it. You can request to be notified when there is a resolution to the issue. Click on the three dots beside this conversation and subscribe to the feed.

bradf1

Level 2

So no one from Intuit has responded to this thread despite apparently knowing about the issue? And they removed the customer service phone number from your post? I guess they just don't value their customers at all.

kehand52

Level 2

I had the same thing happen and went to the support site. It seems that a couple of my NYS forms are not ready yet. When I switched to just filing my federal return, it went through. I just have to wait for New York to get with it since they require e-filing.

ebx001

Level 2

Thanks kehand52. Had the same problem, then sent only my federal and not New York State as you suggested and it went thru.

BTW, did you find what the problem was with your state filing? I never checked mine in detail, but from your response it sounds like it's a state issue that you're waiting for them to fix?