If you're able to figure out how to call them and speak to an actual human, maybe you can get a code to file online. I registered for free Turbotax online once, so they refused to let me speak to a representative when calling from my own phone. I got around that by using my wife's phone, and after waiting on hold for 15 minutes, the representative tried to do that thing where they pretend the problem is with my internet connection or something (see previous response from @RobertG). Anyway, TaxAct calculated the same refund and let me file yesterday with no problems. H&R Block's software also works fine.
