TT has never has 24 hours support for their DIY programs even during filing season. And what CPA would be on call overnight ? I know I am not even for my clients. They are not ER doctors and they are all based in the US ( no foreign operatives are employed).
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@Afonso Alves - you may be paying "full price' but that doesn't mean that "full price" supports the cost of providing 24x7 365 coverage for a product that is rather seaonal.
That 'full price' would be a lot higher if Turbo Tax was to offer 24 x7 coverage, especially this time of year.
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