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New Member

Why tax software is forcing me to pay 60$ plus additional 50$, the published fee is only 50$?

 
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Expert Alumni

Why tax software is forcing me to pay 60$ plus additional 50$, the published fee is only 50$?

It sounds like you started off in TurboTax Deluxe, and then you got help from a live expert through TurboTax Live (this is an upgrade). If this is the case, the Deluxe program costs $50, and the upgrade to the live expert through TurboTax Live is an extra $60. You can see the pricing here

 

You can view your fees by clicking on the "Tax Tools" option on the left-hand menu bar, then choose "Tools", then "My Fees". 

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New Member

Why tax software is forcing me to pay 60$ plus additional 50$, the published fee is only 50$?

Hi thanks for repl . But I never talked to or used any services of an  expert and now I am stuck unable to move on with my tax processing.  How can I fix that and pay only 50$

 

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Level 15

Why tax software is forcing me to pay 60$ plus additional 50$, the published fee is only 50$?


@nasifm123 wrote:

Hi thanks for repl . But I never talked to or used any services of an  expert and now I am stuck unable to move on with my tax processing.  How can I fix that and pay only 50$

 


Using the TurboTax online editions there is no edition which is just $50 - https://turbotax.intuit.com/personal-taxes/online/

If you use the Deluxe online edition that is $60.  If you also add a state program that is an additional $50.

 

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

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