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Why should I pay ? I thought I could make it for free! Last year I did it for free ?????

 
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3 Replies
ee-ea
Level 15

Why should I pay ? I thought I could make it for free! Last year I did it for free ?????

TerukoL
Intuit Alumni

Why should I pay ? I thought I could make it for free! Last year I did it for free ?????

I am showing that you are using TurboTax Deluxe Online, which is a paid version. Please click Why am I being charged for TurboTax Free Edition? to learn more.

 

You can use TurboTax free file for tax forms 1040EZ/1040A only. If you are filing one of these forms, please click the link to clear and start over.  After everything is cleared, you will be able to file using the free edition

Turbo Tax fees you are charged will depend on any add-ons you may have selected when completing your return.

 

If you selected to have your TurboTax fees deducted from your federal refund, there may be an additional fee for the Refund Processing Service.

 

You can view a breakdown of your TurboTax charges by signing in to your online return. Once you have signed in and selected to continue your return, select Tools from the My Account drop-down list in the upper right corner. In the pop-up window, select My Fees to get a breakdown of your TurboTax charges.

 

You can remove any add-ons before you pay by selecting:

•    Remove upgrade to Deluxe, Premier, or Home & Business

•    Remove MAX

•    Remove Refund Processing Service

•    Remove TurboTax State

•    Remove TurboTax Premium Service

•    Remove TurboTax Federal Free Edition PLUS

 

Click this link to learn how to remove Premium Fees

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Why should I pay ? I thought I could make it for free! Last year I did it for free ?????

To go back to the Free Edition or a lower version you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

 

In the Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?

https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

Or if it doesn't let you clear and you haven't paid and filed you could just start a new account.  Online is only good for 1 return per account.  But you can use the same email address for 5 accounts.   How to start another return in the Online version

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

 

Or go to the IRS Free File programs

Free File: Do your Federal Taxes for Free | Internal Revenue Service

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