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rprastein
Level 3

Why is it so hard to find the "Ask a question" button???????

Every time I come to the TurboTax community to ask a question, it takes me minutes to find a page with an "Ask a question" button it.  Often I never find it and have to come back again later.  What is wrong with this web site?  It's easy to search for existing questions.  Why isn't "Ask a question" on the home page for the community?

 

Don't even get me started with trying to use this web site on my phone.  I can't even get logged in there.  I'm on my PC right now.

60 Replies
xmasbaby0
Level 15

Why is it so hard to find the "Ask a question" button???????

Bookmark this page:

 

https://ttlc.intuit.com/community/file-with-turbotax/discussion/03/303

 

Choose a category for the kind of question you want to ask.  Every category has a blue bubble that says Ask a Question

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rprastein
Level 3

Why is it so hard to find the "Ask a question" button???????

How can I send feedback to the web site designers?  This is a horrible design.  The "Ask a question" button is not on the Community home page.  It is not on the page with the list of "discussions".  It is not in the list of categories of discussions under, for example, "Taxes".  It is not on a page for a specific question.  You can't search for it with the search feature.  No, you have to know to drill down to the FOURTH layer of breadcrumbs to find it.  How intuitive is that?

 

Now, here's my "OK, Boomer" complaint.  I don't see that the tile layout and images add ANYTHING to the functionality or ease of use of the site.  Traditionally designed web forums include a standardized vocabulary:

A "new post" or "question" or "topic"

A "comment" or "answer" or "response" (or "post")

A "thread" or "discussion" that consists of a "new post" or "question" or "topic", together with the "comments", "answers", "responses", and "posts" that are associated with it

A "forum" or "subforum" or "category" or "area" that is a collection of related "threads" or "discussions"

A "community" that includes all of the "forums", with or without other content.

 

Normally, there is a text list of forums and subforums, either on the home page for the forum/community or on a page that is clearly identified as a list of forums.  There may be a list of topics/questions/threads on the same page underneath each forum/subforum/category/area heading, or you may have to click on a specific forum/subforum/category/area to get to a separate page with the list of questions/topics/threads for that forum/subforum/category/area.  I have never seen it done the way this forum does, with having to dig down so many layers to finally get to a list of topics where you can actually post a question.  And the pages are NOT identified as to what layer of organization they are.  What is labeled here as "Discussions" is, in fact, a collection of collections of collections of discussions.  And the meaningless pictures and space-wasteful layout make it much harder to see what the organization is.

 

Furthermore, traditional forums have a "Help" page that is help for using the forum itself.  I've usually found those pages to be superfluous, but it would have been really helpful here.

 

Now that I have finally found an "Ask a question" button and identified the major point of confusion in how this site is organized, I've bookmarked it to make my life easier next time.  But, please either forward my feedback to the powers-that-be, or let me know where I can submit it.  Thank you.

 

Rebeccah

 

mwacc
New Member

Why is it so hard to find the "Ask a question" button???????

I am with you on this.  Not only is it almost impossible to get help (my returns failed to e-file for the third year in a row!) Just now tried to send an email for help and they're closed?  Last year I will be using Turbo Tax

DoninGA
Level 15

Why is it so hard to find the "Ask a question" button???????


@mwacc wrote:

I am with you on this.  Not only is it almost impossible to get help (my returns failed to e-file for the third year in a row!) Just now tried to send an email for help and they're closed?  Last year I will be using Turbo Tax


Go here and click on the blue Ask a Question button - https://ttlc.intuit.com/community/taxes/discussion/02/202

 

TurboTax support does not have an email address so have no idea who you were trying to contact.

TurboTax Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

xmasbaby0
Level 15

Why is it so hard to find the "Ask a question" button???????

@mwacc E-mail has never been one of the ways to contact customer support at TurboTax. 

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

 

 

 

Or:

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

 

 

 

 

If you are having trouble navigating the user forum---click here:

 

https://ttlc.intuit.com/community/file-with-turbotax/discussion/03/303

 

Then choose a "category" for the type of tax question you want to ask.   Click it and you will see a blue bubble that you can click to Ask a Question.    

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rprastein
Level 3

Why is it so hard to find the "Ask a question" button???????

How can I send feedback to the web team for the Community requesting they provide navigation instructions to the "Ask a Question" buttons that are easy to find:

- at https://ttlc.intuit.com, or

- at https://ttlc.intuit.com/community, or

- at https://ttlc.intuit.com/community/home/misc/03/en-us (where both of the above are redirected to), or

- at https://ttlc.intuit.com/community/discussions/discussion/03/302 (where the "Discuss" button at the top of the home page page links to -- not the list of discussion forums, as the naive web site user would expect, but the list of discussion forum categories), or

- behind a link labeled "Help" or "Web Site Help" or "Community Help" on one of the above pages or, better, in the web site page template's top or bottom header

[all of which are intuitive places to navigate to from the home page], or

- findable using the Search feature

 

OR, better still (IMO), put the Ask a Question button itself in one of these prominent locations, and if necessary, make one of the parameters to the search query form be what discussion forum you want to search in (though I'd rather have a global search, myself).

 

Again, HOW DO I PROVIDE FEEDBACK TO THE WEB DESIGNERS? 

 

Thanks,

 

Rebeccah

 

 

bubbabee698
Level 2

Why is it so hard to find the "Ask a question" button???????

Lol.  I did a search on how to ask a question here and this came up.  Ok so you got to go 3-4 layers into a topic.  Got it.

TuckerdogAVL
Level 4

Why is it so hard to find the "Ask a question" button???????

I'm asking the same question. Been looking for fifteen minutes. 🙂 Why are ALL forums this way? The "post new thread" is always a secret/ 

xmasbaby0
Level 15

Why is it so hard to find the "Ask a question" button???????

@TuckerdogAVL 

 

Use this link and then click the blue bubble that says Ask a Question to start a new thread of your own

 

https://ttlc.intuit.com/community/taxes/discussion/02/202

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
TuckerdogAVL
Level 4

Why is it so hard to find the "Ask a question" button???????

Thank you for this. I"m still looking right now (fifteen minutes and counting). But I have to slightly disagree with you. I find almost ALL FORUMS as annoying as this. The "Ask" or "Start a Thread" is often hidden in some secret, magical place. 🙂 A new book titled, "SLUDGE, how it affects our daily lives and what to do about it," is what this is. The Rabbit hole of wasting time. Hurdles, hoops, Asterisks and Footnotes. Is what we do in America. 

TuckerdogAVL
Level 4

Why is it so hard to find the "Ask a question" button???????

PS You can't contact web designers. Web designers are gods and you are a mere mortal. 🙂

xmasbaby0
Level 15

Why is it so hard to find the "Ask a question" button???????

@TuckerdogAVL Did you read the FIRST reply in this thread that told you to bookmark the page and then choose a question category?  Return to this thread and scroll up to the top.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
TuckerdogAVL
Level 4

Why is it so hard to find the "Ask a question" button???????

Yes, I did. 

TuckerdogAVL
Level 4

Why is it so hard to find the "Ask a question" button???????

The question isn't about where the answer is. The question is WHY is the answer what it is. Rebecca is absolutely correct. The issue is this question shouldn't have to be asked. Everyone isn't born with the knowledge of what every web designer is choosing to do based on whatever they feel is aesthetically pleasing, contemporary or awesome. If you need a tutorial every time you visit a website, perhaps it isn't the user's problem. Thanks. 

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