@mwacc E-mail has never been one of the ways to contact customer support at TurboTax.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
Or:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
If you are having trouble navigating the user forum---click here:
https://ttlc.intuit.com/community/file-with-turbotax/discussion/03/303
Then choose a "category" for the type of tax question you want to ask. Click it and you will see a blue bubble that you can click to Ask a Question.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
