Why does an e-file rejection count towards the five max e-filings?

[SweetieJean]

If you tell us the rejection message/code, we can tell you how to fix it.  Are you a paid tax preparer?

Also, you are asking from TT Online, which is only good for one return per account.

[fanfare]

This happens if you use the wrong SSN accidentally.

Other tax software does this also. 

Be more careful.

[wschork]

Error was IND-031-04.  I went back into TurboTax and follow their step by step process.  I then resubmitted the e-file and it was rejected again with the same error.  Regardless of that my question is 'why is the rejection counted toward the max amount you are allow to e-file?

[VolvoGirl]

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[VolvoGirl]

And no it should not count towards the 5 efiles.  But it will if it goes though.  If you are having trouble with that then Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[wschork]

SSN was correct.  TurboTax needs to tweak their rejection solving info and process.  I went thru this rejection process twice without success so I just mailed in the tax return.  My other e-file tax returns were successful however this was still counted toward my max allowed.

[EMoney1919]

This happened to me too. Two rejections because of AGI and then my limit showed as reached, when my other family members went through efile just fine. 

[MarilynG1]

Try Efiling again with a different phone number.  If you transferred a prior year return, change the phone number in the Personal Info section and use that same number in the Efile section.

@EMoney1919