Your question is being posted from online Self-Employed---which is not free.
TURBOTAX TOOK MONEY OUT OF MY BANK ACCOUNT
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
You should check your spam email folder. You should have gotten like 4 emails before they took it out of your account. Now when the IRS sends your refund they won't take the fees out again, except maybe the Extra $40 Refund Processing Service charge (45 in California).
Did you not notice the fees clearly listed in step 1 of the FILE tab ? And then the option to have those fees withheld from the federal refund in step 2? And the contract you had to sign and agree to twice before filing ?
If you truly wanted to use one of the FREE versions you could have stopped at step 1 and gone a different way.
FYI ... for future reference :
If you qualify you can use one of the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :
For Filing Season 2021, you must make $72,000 or below to use one of the 10 IRS Free File partner offers.