Why can I not use Turbotax.com on line? 1/31/2020

JustMe22 · ‎January 31, 2020

Every time I log into turbotax.com, it tells me I need to update Safari, Google Chrome, Mozilla Firefox or Microsoft Edge. I have updated Chrome on my desktop and laptop and I continue to get the same message. It won't even let me log on to my account. Why can't I used turbotax online?

CassLO · ‎February 5, 2020

Please check the TurboTax help topic below to ensure you have the required version:

TurboTax Online system requirements

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you need assistance getting into your account, please see the link below:

Forgot your TurboTax Online User ID or password?

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