Please check the TurboTax help topic below to ensure you have the required version:
TurboTax Online system requirements
Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.
Please see below for information on how to delete your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Please see below for information on how to delete your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you need assistance getting into your account, please see the link below:
Forgot your TurboTax Online User ID or password?
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